Ugh, bad news about upgrading my phone. The person at Verizon said he couldn't upgrade my phone. He couldn't even confirm or deny that my phone was eligible for an upgrade. I gave him the right phone number and address and everything, but he said the system wasn't giving him access to the account. So...either the phone doesn't really exist, or Dad put high restrictions on the account when he set it up 20+ years ago.
I guess this is a security measure, in case someone steals a phone, they can't just walk into the store and get a free upgrade. But still. I have my phone and ID right here; that should be enough to let me do something with my phone at the phone store.
The employee said that he can help, only if I get the account owner into the store. I guess that means I'm stuck, because I'm not about to fly Dad all the way up here, to get a new phone.
(I am going to be so mad, if it turns out the guy just typed in the wrong number, when searching their records.)